Terms and Conditions​
Please read these Terms and Conditions ("Terms") carefully before using the xentexsolutions.com website (the "Service") operated by Xentex Solutions LLC ("us", "we", or "our").​ These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to any part of the Terms, then you may not access the Service.
​
1. Introduction
Welcome to Xentex Solutions LLC. By using our website or engaging our services, you agree to the following terms and conditions designed to ensure a clear understanding between us.
​
2. Services Provided
Xentex Solutions LLC offers a broad range of IT services tailored to your business needs. Our offerings include but are not limited to: Cloud strategy and consulting, Security Operations Center (SOC) support. LAN and WAN network design and implementation, SD-WAN solutions, Virtualization technologies, Advanced cybersecurity, Wireless networking, Staff augmentation, Data center management, Microsoft ecosystem integration, Storage solutions, Network assessments with best practice recommendations, Email and email security services.
​
3. Custom Agreements
All services are delivered under customized Statements of Work (SOW) or contracts that outline scope, deliverables, responsibilities, timelines, and payment terms. These individual agreements take precedence over the general information provided in these Terms.
​
4. Use of Website
The content on this website is for informational purposes only and may be updated at any time without notice. Use of the website constitutes acceptance of these Terms and Conditions.
​
5. Intellectual Property
All content on this website, including text, graphics, logos, and software, is owned by Xentex Solutions LLC or its licensors and is protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.
​
6. Limitation of Liability
Xentex Solutions LLC is not liable for any indirect, incidental, or consequential damages arising from the use of this website or our services.
​
7. Governing Law
These Terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the state or federal courts located in Florida.
​
8. Refund and Dispute Policy
No Refunds. All services are provided under mutually agreed-upon contracts. Once a contract is executed and work has begun, all payments are non-refundable. Any changes must be documented in a signed change order.
​
Hardware Responsibility
Xentex Solutions LLC can assist with support or replacement only if hardware is: 1. Under a valid manufacturer support contract or warranty, and 2. Xentex Solutions LLC is listed on that contract. The final responsibility for hardware replacement lies with the original equipment manufacturer (OEM). Xentex Solutions is not liable for warranty decisions, turnaround times, or availability. Clients must maintain current warranty or support coverage. Where no coverage exists, replacements will be billed as new requests.
​
Billing Disputes
Billing concerns must be reported in writing within 5 business days of the invoice date. We will investigate and work with you to resolve any issues. Email: billing@xentexsolutions.com
​
Chargebacks
Initiating a chargeback without first contacting us violates this policy. We reserve the right to dispute chargebacks and provide full documentation of contracts and services delivered.
​
For information on how we collect, use, and protect your personal data, please review our Privacy Policy.
​
Last updated: June 25, 2025

Go Back to Homepage